Cancellation Policy

• TIMEWOX is currently free. We collect no card or bank details and charge nothing, so no refund can arise.
• There is no contract term, no notice period and no cancellation fee.
• You can ask us to close your workspace at any time, and we will confirm it in writing.
• Your data is kept for 90 days after closure, then permanently deleted.

If anything below does not cover your situation, write to [TO BE CONFIRMED]. We would rather sort something out sensibly than hide behind a policy.

We are not currently taking payments. There is no billing page in the product, no payment provider connected to it, and no point at which a school is asked for a card or bank detail.

That means there are no charges to dispute, no subscription to cancel in a billing sense, and no refunds to issue. If you ever receive a request for payment claiming to be from TIMEWOX, it is not from us. Please forward it to [TO BE CONFIRMED] so we can look into it.

We may start charging once the product has earned it. This policy will be updated before that happens, and it will set out a refund window and how refunds are issued.

Two commitments hold regardless of what we introduce:

• no school will ever be charged without agreeing to it in writing first;
• no workspace in active use will be switched off without notice and a fair chance to export data or decide whether to continue.

The full version of these commitments is in our Terms of Service.

Email [TO BE CONFIRMED] from an address on your school’s domain, telling us the school name and that you want the workspace closed. We will confirm in writing and tell you the deletion date.

You do not need to give a reason, and there is nothing to settle. We will not put a retention process in front of the request. If you are willing to tell us why, we would genuinely value knowing, because at this stage that is more useful to us than keeping the account open.

You can also simply stop using it. We do not delete inactive workspaces without asking you first.

Closing a workspace does not delete your data immediately. Everything in it is retained for 90 days, so you can export it or reinstate the school if circumstances change. After that it is permanently deleted and cannot be recovered.

You can ask for an export at any time before deletion, and you can ask us to delete everything sooner than the retention window. See our Privacy Policy for the full detail on what we hold and for how long.

Anything about closing a workspace, exports or deletion goes to [TO BE CONFIRMED]. Other enquiries are on our contact page. This policy forms part of our Terms of Service.